Fees and Rates

(Effective July 1, 2023)

Our rates apply between 8am and 5pm weekdays. Please refer below for rates and adjustments for out of hours support.

Technical Resource Hourly Rate (ex GST)
Systems Technician
Systems Engineer
Solutions Architect
Web Developer
Time Rate Adjustment
Monday - Friday
5.00pm to 7.00pm
1.5 x Normal Rate
Monday - Friday
7.00pm to 8.00am
2.0 x Normal Rate
Saturday, Sunday & Public Holidays
Any Time
2.0 x Normal Rate

How to Access Out of Hours Support

Unless you have a support agreement in place with Quadtech that indicates other, Quadtech maintains an after-hours support facility on a ‘best effort’ basis.

All ‘out of hours’ support requests will incur a minimum 2 hour charge, billed thereafter in 15 minute increments. Standard After Hours Rates are applied. Activating this emergency after hours service will also incur a $200 fee.

The process for accessing after-hours support is: