(Effective January 1, 2025)
Our rates apply between 8:30am and 5pm weekdays. Please refer below for rates and adjustments for out of hours support.
| Time | Rate Adjustment | |
|---|---|---|
|
Monday – Friday |
5.00pm to 7.00pm |
1.5 x Normal Rate |
|
Monday – Friday |
7.00pm to 8.30am |
2.0 x Normal Rate |
|
Saturday, Sunday & Public Holidays |
Any Time |
2.0 x Normal Rate |
| Technical Resource | Hourly Rate (ex GST) |
|---|---|
|
Systems Technician |
$170 |
|
Systems Engineer |
$220 |
|
Solutions Architect |
$250 |
|
VOIP Technician |
$170 |
|
Web Developer |
$170 |
Unless you have a support agreement in place with Quadtech that indicates other, Quadtech maintains an after-hours support facility on a ‘best effort’ basis.
All ‘out of hours’ support requests will incur a minimum 2 hour charge, billed thereafter in 15 minute increments. Standard After Hours Rates are applied. Activating this emergency after hours service will also incur a $200 fee.
The process for accessing after-hours support is:
