Unless you have a support agreement in place with Quadtech that indicates other, Quadtech maintains an after-hours support facility on a ‘best effort’ basis.
All ‘out of hours’ support requests will incur a minimum 2 hour charge, billed thereafter in 15 minute increments. Standard After Hours Rates are applied. Activating this emergency after hours service will also incur a $200 fee.
If you agree to proceed, you will be provided with a 3 digit pin number to activate the emergency after hours support service, and be transferred to the on call engineer.
Alternatively, please leave a message and your call will be attended to on the next business working day.
*Prices exclude GST